D2C & Retail
Sell, support, and recover revenue from WhatsApp-first conversations.
Customers discover products via ads and social. They message on WhatsApp. AI qualifies, product cards go out, payment links follow, and order updates stay inside the chat.
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The Challenges
Sound familiar?
Customers ask about products on WhatsApp but have to visit your website to buy
Payment follow-ups are manual — you lose revenue on abandoned carts
Order status questions clog up your team every single day
Campaign broadcasts go to everyone — no segmentation, no personalization
Click-to-WhatsApp ads bring leads but you can not track which ad converted
Returns and exchanges need 5 back-and-forth messages to resolve
How It Works
The workflow, step by step
Customer sees your ad
Click-to-WhatsApp ad on Instagram or Facebook brings the customer directly into a chat. CTWA attribution tracks the source.
AI qualifies the lead
AI agent asks what they are looking for, shows relevant product cards from your catalog, answers questions about specs and availability.
Product cards go out
Interactive product cards with images, prices, and variants. Customer selects what they want without leaving WhatsApp.
Payment link sent
Razorpay payment link generated and sent in-chat. UPI, cards, wallets — all payment methods. Confirmation is automatic.
Order confirmed
Order created with line items and delivery details. Confirmation template sent immediately. Status updates follow automatically.
Re-engagement campaign
30 days later, a targeted campaign goes out to customers who bought — upsells, new arrivals, or loyalty offers.
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